A note to self: good process/bad process
John Cutler has been posting some supremely interesting content on LinkedIn recently, and I felt I had to save it somewhere for finding it more easily later. This is one is about attributes of good and bad process: Good Process Encourages mindfulness. Flexible to local concerns. Adaptable, frequently challenged/improved. Mostly "pulled" because it is valuable. Core principles understood. Encourages conversations/collaboration. Co-created/designed with "users." Value to all participants. Increases confidence in outcomes. Distilled to core "job" (lightweight). Achieves desired consistency with minimal impact on resiliency. Improves global outcomes. Delivers value to end-customers. Guide/tool/navigate/remind. Enhances trust/safety. Bad Process Encourages mindlessness. Inflexible to local concerns. Set in stone. "Just because..." Mostly "pushed" onto participants. Automatic/forced adherence. Reduces quality/quantity of conversations. Desi...