Cost Center or Value Center?
In business, a cost center (e.g., IT, HR, Legal) is a team that does not directly generate revenue, regardless of how well it is perceived. Within that category, there can be teams that end up being seen as a low-value cost center. In this writing, I am intentionally conflating the two, and even push for the logic that a cost center team (from a business point of view) can be perceived as a profit center when it increases business efficiency. My explanation is that this shift into negative happens when these teams' output does not meet the required business outcomes. For example, a software team could be constantly merging code but never ship anything useful or shipping too late: output is high, business outcomes are low. ( Read this excellent paper for more details ). Any attempt on the team's part to disprove this negative perception with facts or hard numbers is doomed to fail unless it is about business outcomes. Depending on the organizational maturity, understanding how a...