Quoting John Cutler: Fluffy Concepts
There's one bit of this excellent piece by John Cutler that really caught my attention, and I've added it to my bag of leadership tricks (emphasis mine): Could you help me understand this for a second? Say <insert the thing that's being discussed here>; what would I see more or less of? Love how such a simple sentence can help turn a vague, fluffy concept into something more concrete that can be used as a basis for an effective conversation. Later on John Cutler explains: Describing actual behaviors can be extremely powerful. It cuts through the context collapse that tends to accompany vague concepts. I found this very effective when trying to push for change such the one outlined in A Practical, Step-by-Step Guide to Wiring a Winning Organization from the Middle , and in particular this bit on page 131 (emphasis mine): Finally, incorporate into the message proof that these concepts actually work to be prepared to meet those who will oppose you . When leading from t...