Common sense AI playbook [Gartner]

Via The Register:
He cited a use case at US healthcare company Vizient where the CTO asked employees what tasks bother them on a regular basis – the sort of thing everyone dreads having to do when they arrive at work on Monday morning. Armed with feedback from thousands of employees, the company automated the most-complained-about chores.

The result? “Instant adoption, zero change management problems,” Brethenoux said. Employees then bought in to AI and started to make good suggestions for further AI-enabled automation.


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