Funny enough, some of the most valuable advice (or practice) is counterintuitive. For example, Toyota's andon slows down the whole line momentarily to go faster in the long run. Limiting WIP ensures that work gets delivered on time and with less effort. One such piece of advice I came across in a Knowledge Project episode I cannot recall right now was: the most selfish thing you could do is to be selfless I intentionally changed selfless to not be selfish because I think it dials up the contrast, and better fits the example I'm going to narrate below. Also, as a non-native English speaker, I am ok with the slight difference there might be between the two terms. Most of the examples around being selfless involve helping others, giving away money, etc. Those make a lot of sense of course but are also relatively difficult to practice often enough (except maybe helping others, which can be tricky as it might trigger the hero/saviour complex) and while I was discussing this with my...